Terms and Conditions — Tandem Teach

Last updated: 27 April 2026

1. Introduction

1.1. This document, together with any documents referred to in it, sets out the terms and conditions (“Conditions”) upon which we provide access to Tandem Teach, including our website, platform, AI-assisted tools, generated outputs, account features and associated services (the “Service”).

1.2. Tandem Teach is operated by Classroom Secrets Limited. Tandem Teach is an AI-assisted drafting and content generation service designed to support teachers and education professionals. It is not a substitute for professional judgement.

1.3. Before creating an account, subscribing to the Service, or using any part of the Service, please:

1.3.1. read these Conditions carefully, particularly the provisions relating to cancellation and refunds at clause 17, acceptable use at clause 8, pupil data at clause 10, AI-generated outputs at clause 11, and limitation of liability and indemnity at clause 23;
1.3.2. save or print a copy for future reference; and
1.3.3. read our Privacy Policy and, where applicable, our Data Processing Agreement.

1.4. By accessing, registering for, subscribing to, or using the Service, you agree to be legally bound by these Conditions.

1.5. If you are using the Service on behalf of a school, trust, company or other organisation, you confirm that you have authority to bind that organisation to these Conditions. In those circumstances, references to “you” and “your” include that organisation.

1.6. We reserve the right to revise and amend the Service, our policies, our disclaimers and these Conditions from time to time. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Service following any change will be deemed acceptance of that change.

2. About us

2.1. Tandem Teach is owned and operated by Classroom Secrets Limited (“we”, “us”, “our”), a limited company registered in England and Wales under company number 08401067.

2.2. Our registered office is: Drakes Industrial Estate, Shay Lane, Halifax, HX3 6RL.

2.3. Our VAT number is 248 8245 74.

2.4. You can contact us by email at [email protected].

3. Communications

3.1. You agree that email, in-service notifications and notices displayed on the Service may be used as means of communication between us.

3.2. You acknowledge that contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3.3. We will contact you using the email address associated with your account or by posting notices within the Service or on our website.

3.4. You are responsible for ensuring that the contact details linked to your account are accurate and kept up to date.

4. Registration and account security

4.1. To access certain features of the Service, you must create an account.

4.2. When registering, you must provide true, accurate, current and complete information.

4.3. You are responsible for all activity carried out under your account, including activity by any person who accesses the Service using your login details.

4.4. You undertake:

4.4.1. to use only your own username, password and account credentials;
4.4.2. to keep your password and login details secure;
4.4.3. not to disclose your password or account credentials to anyone else;
4.4.4. to change your password immediately if you suspect that your account has been compromised;
4.4.5. to notify us immediately if you become aware of unauthorised access or any security concern;
4.4.6. not to transfer, sell, lend, share or otherwise make your account available to another person unless expressly permitted by us in writing.

4.5. You authorise us to transmit your name and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

4.6. Where a school or organisation has purchased access to the Service, the account administrator is responsible for assigning users, removing users who no longer require access, and ensuring that all users comply with these Conditions.

4.7. We may suspend or restrict access where we reasonably suspect unauthorised access, account sharing, misuse, security risk or breach of these Conditions.

5. Eligibility and authority

5.1. To create an account, purchase a subscription, or use the Service, you must:

5.1.1. be at least 18 years old; and
5.1.2. be legally capable of entering into a binding contract.

5.2. Tandem Teach is intended for use by adults, including teachers, tutors, education professionals, school staff and authorised organisational users. It is not intended for direct use by pupils or children.

5.3. If you use the Service on behalf of a school, trust, company or organisation, you confirm that you are authorised to do so and that you have authority to accept these Conditions on behalf of that organisation.

6. Definitions

6.1. In these Conditions:

“Account” means the registered user account used to access the Service;
“AI Tools” means any artificial intelligence assisted tools, workflows, features or generators available through Tandem Teach;
“Credits” means the usage units allocated to a user or account for use of credit-consuming features of the Service;
“Generated Output” means any text, resource, draft, worksheet, report, model text, comprehension set or other content generated by the Service in response to User Input;
“Individual Subscription” means a subscription purchased by an individual user directly through the Service;
“Platform Content” means all content, software, prompts, workflows, interfaces, templates, designs, databases, documentation, trademarks and other materials made available by us as part of the Service, excluding User Input and Generated Output;
“School Subscription” means a subscription purchased by or on behalf of a school, multi-academy trust, local authority, education setting, company or organisation;
“Service” means Tandem Teach, including the website, platform, AI Tools, account features, library features, Generated Outputs, support and associated services;
“Subscription Period” means the period for which you have paid to access the Service;
“User Input” means text, information, selections, prompts, instructions or other material submitted by you into the Service.

7. Access licence

7.1. Subject to your compliance with these Conditions and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service.

7.2. The licence granted under clause 7.1 is for personal teaching, educational, tutoring, professional or internal school or organisational purposes only.

7.3. We reserve all rights not expressly granted to you under these Conditions.

7.4. You acknowledge that you have no right to access the source code, system prompts, model instructions, safety systems, technical architecture, databases or underlying software used to provide the Service.

7.5. We may use technical protection measures, account controls, usage controls, rate limits, safety systems and other security technologies as part of the Service.

7.6. You must not attempt to disable, bypass, override, manipulate or interfere with any technical protection measures, safety systems, credit controls, usage controls or security features.

8. Licence restrictions and acceptable use

8.1. You must:

8.1.1. comply with all applicable laws and regulations when using the Service;
8.1.2. use the Service only in accordance with these Conditions and any guidance or instructions displayed within the Service;
8.1.3. keep your account secure;
8.1.4. review all Generated Output before use;
8.1.5. ensure that your use of the Service complies with any school, employer, safeguarding, data protection or professional policies that apply to you.

8.2. You must not:

8.2.1. use the Service for any unlawful, fraudulent, harmful, abusive, defamatory, discriminatory, obscene, misleading or otherwise inappropriate purpose;
8.2.2. use the Service to generate content that promotes hatred, harassment, violence, self-harm, abuse, exploitation, discrimination or unlawful activity;
8.2.3. use the Service to make or automate safeguarding, legal, medical, disciplinary, assessment, employment, admissions, exclusion, placement or other high-stakes decisions;
8.2.4. use the Service as a substitute for professional judgement, school policy, safeguarding procedure, legal advice, medical advice or qualified educational decision-making;
8.2.5. enter identifiable pupil data except as expressly permitted by us and in accordance with these Conditions, the Privacy Policy and applicable data protection law;
8.2.6. upload, submit or generate content that infringes any intellectual property rights, privacy rights, confidentiality obligations or other rights of any person;
8.2.7. resell, sublicense, rent, lease, lend, share, transfer or commercially exploit access to the Service;
8.2.8. use Generated Output for systematic resale, commercial redistribution, publication in a competing product, or inclusion in a commercial resource bank without our prior written consent;
8.2.9. reverse-engineer, decompile, disassemble, scrape, copy, replicate or attempt to derive the source code, prompts, workflows, templates, safety systems, structure, model instructions or underlying functionality of the Service;
8.2.10. use the Service to build, train, improve or benchmark a competing product or service;
8.2.11. use bots, scripts, automated systems, data mining tools, scraping tools or bulk generation methods unless expressly authorised by us in writing;
8.2.12. attempt to bypass, manipulate, avoid or interfere with credit limits, usage limits, rate limits, moderation systems, safety checks or account restrictions;
8.2.13. introduce viruses, trojans, worms, logic bombs, malware, spyware or other malicious or technologically harmful material;
8.2.14. attack the Service through denial-of-service, distributed denial-of-service, credential stuffing, brute force attack or similar method;
8.2.15. attempt to gain unauthorised access to the Service, user accounts, servers, databases, systems or networks connected to the Service;
8.2.16. interfere with any other person’s use of the Service.

8.3. We may monitor usage patterns, safety signals, system logs and account activity to detect misuse, security risks, attempts to bypass safeguards, and breaches of these Conditions.

8.4. Where we reasonably believe that your use of the Service breaches these Conditions, creates legal or safety risk, or may harm us, other users, pupils, schools or third parties, we may restrict, suspend or terminate your access.

8.5. A breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We may report suspected offences to the relevant authorities and cooperate with lawful investigations.

9. AI Tools and service limitations

9.1. Tandem Teach uses AI-assisted tools to generate drafts and educational content.

9.2. AI-generated content may be inaccurate, incomplete, outdated, biased, inappropriate, unsuitable for your intended purpose, or inconsistent with your school’s policies or curriculum approach.

9.3. Tandem Teach is not designed to provide legal, medical, safeguarding, psychological, therapeutic or professional regulatory advice.

9.4. We may restrict, suspend, modify or remove any AI Tool, topic, feature, workflow or output category where we consider it necessary for safety, legal, operational, quality, commercial or technical reasons.

9.5. We do not guarantee that any AI Tool will produce the same output when used more than once, even where the same or similar User Input is provided.

10. Pupil data and safeguarding

10.1. You must not enter, upload or otherwise submit identifiable personal data relating to any pupil or child into the Service, including but not limited to names, addresses, contact details, medical information, safeguarding information or any special category data, except where expressly permitted by us.

10.2. Where the Service provides placeholders (for example, “[PUPIL]”), you must use these placeholders instead of real names or identifiable information.

10.3. The Service is designed so that, in certain tools, identifiable pupil data does not leave the user’s browser. However, you remain solely responsible for ensuring that no inappropriate or unlawful personal data is submitted.

10.4. You acknowledge that:

10.4.1. the Service is not designed to process personal data relating to children;
10.4.2. any submission of such data is at your own risk and responsibility; and
10.4.3. you must comply with all applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

10.5. The Service must not be used for safeguarding assessments, safeguarding reporting, or any situation involving risk of harm to a child.

10.6. Nothing in the Service replaces your obligations under safeguarding law, statutory guidance or school policy, including but not limited to Keeping Children Safe in Education.

11. AI-generated outputs and professional responsibility

11.1. The Service generates content based on User Input using AI systems.

11.2. Generated Output:

11.2.1. may contain errors, omissions or inaccuracies;
11.2.2. may not reflect current curriculum guidance, statutory requirements or school policy;
11.2.3. may not be appropriate for the intended age group, context or setting; and
11.2.4. is provided for drafting and support purposes only.

11.3. You must:

11.3.1. review, edit and verify all Generated Output before use;
11.3.2. ensure that any use of Generated Output is appropriate, accurate and compliant with your professional responsibilities;
11.3.3. ensure that Generated Output is adapted to your specific context, pupils and curriculum.

11.4. You acknowledge that:

11.4.1. the Service is a support tool and not a decision-making system;
11.4.2. all responsibility for use of Generated Output rests with you; and
11.4.3. you must not rely on the Service as a substitute for professional judgement.

12. Credits and usage limits

12.1. Access to certain tools and features within the Service is controlled through Credits.

12.2. Credits:

12.2.1. are allocated per user or per account, depending on the subscription type;
12.2.2. are consumed when credit-consuming tools or features are used;
12.2.3. may be consumed by both AI-assisted and non-AI tools or features;
12.2.4. reset at the start of each billing cycle unless otherwise stated; and
12.2.5. do not roll over between billing cycles unless expressly stated.

12.3. The number of Credits required for a given action may vary depending on the tool, feature, request complexity, output length, settings selected or system configuration.

12.4. Where Credits are exhausted:

12.4.1. access to credit-consuming tools or features may be restricted; and
12.4.2. you may need to wait until the next reset or upgrade your subscription.

12.5. We reserve the right to:

12.5.1. change Credit allocations;
12.5.2. adjust Credit costs per feature;
12.5.3. introduce new usage limits or fair use policies; and
12.5.4. restrict usage where we reasonably believe usage is excessive, abusive or commercially exploitative.

13. Technical requirements

13.1. You are responsible for ensuring that your device, browser and internet connection are suitable for accessing and using the Service.

13.2. We do not guarantee that the Service will function on all devices or configurations.

14. Price

14.1. The prices for the Service are displayed on the website or provided in a quotation.

14.2. Unless otherwise stated, all prices include VAT (VAT Number: 248 8245 74).

14.3. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Digital Content to reflect any increase in the cost to us due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

15. Payment

15.1. Payment for Individual Subscriptions is made via Stripe as explained during the order process. Payment for School Subscriptions is made by invoice unless otherwise agreed in writing.

15.2. By placing an order or subscribing to the Service, you authorise us (and our payment processor) to charge your chosen payment method for the applicable fees, including any recurring charges as set out at the time of purchase.

15.3. Payment must be received and cleared before access to the Service is granted (for Individual Subscriptions) or shall be payable in accordance with the invoice terms (for School Subscriptions).

15.4. By accepting these Conditions you:

15.4.1. confirm that all payment details provided are accurate and complete;
15.4.2. confirm that you are authorised to use the chosen payment method;
15.4.3. confirm that sufficient funds are available to cover the cost of the subscription; and
15.4.4. agree that the Service is for your own professional, educational or internal organisational use and not for resale or sub-licensing except where expressly permitted.

15.5. We will take all reasonable care to keep payment information secure. However, in the absence of negligence on our part, we are not liable for any loss arising from unauthorised access to your payment data.

15.6. Non-payment and suspension

15.6.1. If payment is not received when due, we may suspend or restrict access to the Service, including credit-consuming tools and features, and/or terminate your subscription in accordance with clause 24.
15.6.2. Suspension or restriction does not waive your obligation to pay any outstanding amounts.
15.6.3. Non-payment does not constitute termination of the Contract and all outstanding fees remain payable.

16. Subscription types and renewal

16.1. We offer:

16.1.1. Individual Subscriptions; and
16.1.2. School Subscriptions.

16.2. Individual Subscriptions

16.2.1. are billed monthly or annually;
16.2.2. renew automatically for successive periods of the same duration unless cancelled before the end of the current billing period; and
16.2.3. may be cancelled at any time, taking effect at the end of the current billing period.

16.3. School Subscriptions

16.3.1. are typically annual;
16.3.2. may be purchased via quotation, purchase order or other agreed process;
16.3.3. commence on the agreed start date or, where not specified, upon invoice issue; and
16.3.4. once commenced, are subject to the cancellation terms in clause 17.

16.4. Renewal

16.4.1. School Subscriptions renew annually unless terminated in accordance with clause 16.5.
16.4.2. We may renew a School Subscription by either: (a) issuing a renewal quotation or invoice; or (b) automatic renewal, whereby the subscription renews and an invoice is issued without a prior quotation.
16.4.3. We will provide at least 30 days’ notice of renewal, including applicable pricing.
16.4.4. Any change to pricing will be communicated prior to renewal.

16.5. Notice of non-renewal (opt-out)

16.5.1. A school or organisation may elect not to renew by giving written notice at least 30 days before the renewal date unless otherwise agreed in writing.
16.5.2. Notice must be provided by an authorised contact and must include sufficient information to identify the subscription.
16.5.3. If valid notice is not received within the required period, the subscription will renew for the next term and the invoice will remain payable.
16.5.4. Failure to pay a renewal invoice does not constitute valid termination, and we may suspend access until payment is received.

17. Cancellation and refunds

17.1. Due to the digital nature of the Service, refunds are not generally available once access has been provided, except where required by law.

17.2. Individual Subscriptions

17.2.1. may be cancelled at any time;
17.2.2. remain active until the end of the current billing period; and
17.2.3. are not eligible for refunds for any unused portion of the subscription period.

17.3. School Subscriptions

17.3.1. acceptance of a quotation, purchase order and/or invoice constitutes agreement to these Conditions;
17.3.2. once the Service has commenced in accordance with clause 16.3, the subscription is non-cancellable and non-refundable except where required by law; and
17.3.3. renew in accordance with clause 16 unless valid notice of non-renewal is given.

18. Delivery of the Service

18.1. The Service is provided digitally.

18.2. Access is typically granted immediately following successful payment or activation.

18.3. We do not guarantee uninterrupted, secure or error-free availability of the Service.

19. Complaints

19.1. If you have a comment, concern or complaint about any service you have purchased from us, please contact us via email at [email protected] or by post at Drakes Industrial Estate, Shay Lane, Halifax, HX3 6RL.

20. Intellectual property

20.1. All Platform Content remains our property or that of our licensors.

20.2. Subject to your compliance with these Conditions, we grant you a licence to use the Platform Content for your professional educational or internal organisational purposes.

20.3. You retain ownership of your User Input.

20.4. Subject to these Conditions, you are granted a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt and distribute Generated Output for your professional educational or internal organisational purposes.

20.5. To the extent that any intellectual property rights arise in Generated Output, such rights are assigned to you.

20.6. You grant us a worldwide, non-exclusive, irrevocable, royalty-free licence to use, store, process and retain User Input and Generated Output:

20.6.1. for the purpose of operating and providing the Service;
20.6.2. for safety, monitoring, audit and compliance purposes; and
20.6.3. in anonymised and aggregated form for service improvement and analytics.

20.7. We do not use User Input or Generated Output to train AI models.

20.8. Generated Output may not be unique, and similar or identical outputs may be generated for other users.

20.9. Storage model and user responsibility

20.9.1. The Service is designed as a drafting and generation tool and not as a long-term storage or document management system.
20.9.2. We may store Generated Output on your behalf within the Service for convenience; however, you are responsible for downloading, exporting and securely storing any content you wish to retain.
20.9.3. Unless otherwise stated, Generated Output may be retained within the Service for a limited period only, after which it may be deleted, anonymised or made inaccessible.
20.9.4. We reserve the right to apply retention limits, storage limits or automatic deletion policies to Generated Output and associated data, including for security, legal, operational or commercial reasons.

20.10. Ephemeral tools and browser-only data

20.10.1. Certain tools within the Service are designed to process data locally within your browser.
20.10.2. Where such tools are used as intended, identifiable personal data, including pupil names, is not transmitted to our servers and is not sent to third-party AI providers, and such data exists only within your browser session.
20.10.3. Data processed in this way may be permanently lost when you close your browser, refresh the page or navigate away from the tool.
20.10.4. You are responsible for saving, exporting or copying any such content before leaving the page.
20.10.5. We may provide warnings or prompts where unsaved content may be lost, but we do not guarantee that such warnings will always be shown.

20.11. No guarantee of retention

20.11.1. We do not guarantee the storage, preservation or recoverability of any User Input or Generated Output.
20.11.2. We are not liable for any loss of content resulting from deletion policies, system updates, user actions or technical failures.

21. Data use

21.1. We process data in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement.

21.2. We do not use your content to train AI models.

21.3. We may use anonymised and aggregated data for analytics, monitoring and service improvement.

22. Third-party providers

22.1. The Service relies on third-party providers, including AI model providers, hosting providers and payment processors.

22.2. We are not responsible for interruptions caused by third-party services beyond our reasonable control.

23. Liability and indemnity

23.1. Nothing in these Conditions excludes or limits your statutory rights or excludes or limits our liability for:

23.1.1. death or personal injury resulting from our negligence;
23.1.2. fraud or fraudulent misrepresentation;
23.1.3. any matter for which it would be unlawful for us to exclude or limit liability.

23.2. Service provided “as is”

23.2.1. The Service is provided on an “as is” and “as available” basis without any representation, warranty or guarantee of any kind, whether express or implied, statutory or otherwise.
23.2.2. To the fullest extent permitted by law, we exclude all implied warranties, including but not limited to: fitness for a particular purpose, accuracy, completeness or reliability, compatibility, availability or performance, non-infringement.
23.2.3. We do not guarantee that: the Service will be uninterrupted, secure or error-free; defects will be corrected; the Service or underlying systems are free from viruses or harmful components.

23.3. AI-specific limitations

23.3.1. You acknowledge that Generated Output is produced by artificial intelligence and: may be inaccurate, incomplete, misleading or inappropriate; may not reflect current curriculum guidance, safeguarding requirements or legal standards; must not be relied upon without review.
23.3.2. We are not responsible or liable for: any reliance placed on Generated Output; any decisions made using the Service; any outcomes arising from the use of Generated Output in educational, safeguarding, legal or professional contexts.
23.3.3. The Service is a drafting support tool only and does not replace professional judgement.

23.4. Availability and technical risk

23.4.1. We do not guarantee that the Service will be available at all times.
23.4.2. We are not liable for any delay, interruption, degradation or failure of the Service, including where caused by third-party providers.
23.4.3. You accept the inherent risks of using internet-based services.
23.4.4. We are not liable for any damage or loss caused by: denial-of-service attacks; viruses, malware or other harmful technology; unauthorised access to your account or data, except where caused by our negligence.

23.5. Data and content risk

23.5.1. We are not responsible for any loss, corruption or deletion of User Input or Generated Output, except where required by law.
23.5.2. You are responsible for retaining copies of any content you wish to keep.

23.6. Excluded losses

23.6.1. To the fullest extent permitted by law, we are not liable for any: loss of profits, revenue, contracts, business or anticipated savings; loss of goodwill or reputation; loss of data; wasted management or staff time; indirect, special or consequential losses; losses not reasonably foreseeable at the time of contract formation.
23.6.2. This applies whether the claim arises in contract, tort (including negligence), breach of statutory duty or otherwise.

23.7. Liability cap

23.7.1. Our total aggregate liability to you for all claims arising out of or in connection with the Service shall be limited to the total amount paid by you for the Service in the 12 months preceding the event giving rise to the claim.
23.7.2. Where no fees have been paid (for example, free-tier use), our total liability shall be limited to £100.

23.8. User responsibility

23.8.1. You acknowledge that: the Service is not tailored to your specific requirements; it is your responsibility to ensure outputs are suitable for your intended use; you are responsible for compliance with safeguarding, legal and professional obligations.

23.9. Indemnity

23.9.1. You agree to fully indemnify, defend and hold harmless us, our directors, employees, contractors and suppliers from and against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal costs) arising from: your breach of these Conditions; your misuse of the Service; your use of Generated Output; your infringement of any third-party rights; your breach of any applicable law or regulation.
23.9.2. This includes any claim arising from content you input or generate using the Service.

24. Termination

24.1. We reserve the right to suspend, restrict or terminate your access to the Service immediately and without notice where we reasonably believe that:

24.1.1. you fail to make any payment when due;
24.1.2. you breach these Conditions (whether repeatedly or otherwise);
24.1.3. you breach any licence restrictions or acceptable use provisions;
24.1.4. you are impersonating any person or entity or providing false or misleading information;
24.1.5. you fail to provide information reasonably requested by us to verify your identity or usage;
24.1.6. you have engaged, are engaging, or are likely to engage in fraudulent, unlawful or abusive activity;
24.1.7. your use of the Service creates a risk to: safeguarding, other users, third parties, the integrity, availability or security of the Service;
24.1.8. you attempt to bypass, interfere with or undermine: safety systems, moderation controls, credit limits or usage controls;
24.1.9. you infringe, or are suspected of infringing, any intellectual property rights.

24.2. Suspension vs termination

24.2.1. We may suspend access while investigating suspected breaches.
24.2.2. Suspension may include restricting access to specific tools, features or outputs.
24.2.3. We are not obliged to provide advance notice where doing so would: compromise safety systems; prejudice an investigation; or expose the Service to risk.

24.3. Effect of termination

24.3.1. Upon termination: (a) your licence to access and use the Service ends immediately; (b) your access to the Service, AI Tools and account features may be removed; (c) we may suspend or delete your account.
24.3.2. Any rights granted to you under these Conditions will cease, except for those which are expressly stated to survive termination.

24.4. Data and outputs after termination

24.4.1. We may retain, restrict or delete User Input and Generated Output in accordance with: these Conditions; our Privacy Policy; applicable law.
24.4.2. Where applicable, we may: provide read-only access for a limited period; issue a deletion notice prior to permanent removal.
24.4.3. You are responsible for exporting or saving any content you wish to retain prior to termination.

24.5. No obligation to reinstate

24.5.1. We are not obliged to reinstate access once terminated.

24.6. Survival

24.6.1. The following clauses survive termination: intellectual property, data use, liability and indemnity, and any provisions which by their nature are intended to survive termination.

25. Events outside our control

25.1. We shall have no liability for any failure or delay in the performance of our obligations under these Conditions where such failure or delay results from any event beyond our reasonable control (“Event Outside Our Control”), including but not limited to:

25.1.1. industrial action, strikes or lock-outs;
25.1.2. shortages of labour, power, fuel or infrastructure;
25.1.3. failure or degradation of third-party services, including: AI model providers; cloud hosting providers; payment processors; content moderation or safety services;
25.1.4. telecommunications or network failures;
25.1.5. cyber incidents, denial-of-service attacks or malicious interference;
25.1.6. acts of government, regulatory changes or restrictions;
25.1.7. fire, flood, epidemic, pandemic or natural disaster;
25.1.8. war, civil unrest or terrorism;
25.1.9. any other event beyond our reasonable control.

25.2. Where an Event Outside Our Control occurs:

25.2.1. our obligations will be suspended for the duration of the event;
25.2.2. we will be entitled to a reasonable extension of time to perform our obligations;
25.2.3. we will use reasonable endeavours to mitigate the impact and restore the Service.

25.3. We will use reasonable efforts to notify you where such events materially affect the Service.

25.4. Where an Event Outside Our Control continues for a prolonged period and materially prevents delivery of the Service, either party may terminate the affected subscription by written notice.

25.5. Where termination occurs under clause 25.4, any remedy (including refunds) will be determined at our discretion, acting reasonably and in accordance with applicable law.

26. Privacy and data protection

26.1. We process personal data in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement.

26.2. By using the Service, you acknowledge that:

26.2.1. technical and usage data (including device, browser, system interactions and usage patterns) may be collected to: operate and secure the Service; monitor performance and reliability; detect misuse or breaches of these Conditions;
26.2.2. we do not use User Input or Generated Output to train AI models;
26.2.3. we may use anonymised and aggregated data for analytics, service improvement and reporting, provided such data cannot reasonably identify you or any individual.

26.3. You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including in relation to any personal data you input.

26.4. You must not input identifiable pupil data unless explicitly permitted by the Service and in compliance with applicable law and your organisational policies.

26.5. Payment information is processed by third-party payment providers (such as Stripe). We do not store full payment card details.

26.6. Full details of how we collect, use, store and protect personal data are set out in our Privacy Policy.

27. Third-party rights

27.1. A person who is not a party to these Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Conditions.

27.2. This clause does not affect any rights or remedies of a third party which exist independently of that Act.

28. External links

28.1. The Service may contain links to third-party websites or resources.

28.2. These links are provided for convenience only. We do not: control such websites; endorse their content; accept responsibility for their availability, content or practices.

28.3. You access third-party websites at your own risk.

28.4. We are not liable for any loss or damage arising from:

28.4.1. your use of third-party websites;
28.4.2. reliance on content, products or services provided by third parties.

29. Linking to the Service

29.1. You may link to the Service without prior consent provided that such linking:

29.1.1. is fair and lawful;
29.1.2. does not damage or take advantage of our reputation;
29.1.3. does not suggest endorsement or association where none exists;
29.1.4. does not appear on a website that is unlawful, offensive or infringing.

29.2. We reserve the right to withdraw permission to link at any time.

29.3. Upon request, you must remove any link to the Service without delay.

30. Entire agreement

30.1. These Conditions constitute the entire agreement between you and us in relation to the Service.

30.2. They supersede all prior agreements, understandings or arrangements (whether oral or written).

30.3. Each party acknowledges that it has not relied on any statement or representation not expressly set out in these Conditions.

30.4. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

31. General

31.1. We may update, modify or discontinue any part of the Service at any time.

31.2. We may change pricing, features, availability or specifications.

31.3. If any provision of these Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

31.4. A failure or delay by us in exercising any right shall not constitute a waiver.

31.5. Any waiver must be in writing.

31.6. You may not assign or transfer your rights under these Conditions without our prior written consent.

31.7. We may assign, transfer or subcontract our rights and obligations at any time.

31.8. These Conditions are provided in English and shall be interpreted in English.

32. Governing law and jurisdiction

32.1. These Conditions are governed by the laws of England and Wales.

32.2. The courts of England and Wales shall have exclusive jurisdiction.